Terms & Conditions

All buyers must read our policies, terms and conditions before placing an order.

Return/Refund Policy

1. We have a 100% Customer Satisfaction Policy. The return of any item can be instituted within two weeks of receipt of shipment for a refund on the cost of goods (less shipping charges and 2% handling fee), if returned intact. Similarly, all returns must be received by us within the next 15 business days to qualify for a refund.

2. Any person may return any unopened product within 15 days after shipment for a full refund in the same method of payment of the purchase price (less shipping charges and a 2% handling fee).

3. Any opened product with which a person is dissatisfied within 15 days after shipment for a refund on the person’s account of the purchase price(less shipping charges and a 2% handling fee+ lost quantity amount due to usage).

4. All returns are to be sent to our Delhi Warehouse. Customers will bear shipping and any other charges(if any) of return.

Avi Naturals
B-39/9, Durga Street,
Maujpur, Delhi – 110053

Ordering Guidelines

1. You may place order either online or by email.

2. Due to the volatile nature of the essential oils market, price commitment is limited to the date the order was placed. We shall do our best to keep our website updated on a daily basis.

3. Any orders above $800.00 must be paid by Bank Transfer.

4. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.


1. Our default shipping agent is DHL. All orders are shipped from our Delhi Warehouse.

2. Avi Naturals takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.

3. Alternative shipping methods are available on request; however we take no responsibility for shipping that is arranged by our customers. This includes the following:

Customers using their own shipping account;
Customers using their own courier;
Customers arranging for a third party to facilitate shipping.

4. Generally all orders will be delivered within 4 to 5 business days but we do not express any guarantee for the same as some times due to heavy flow of orders or for any other reason shipment can be delayed.

Order Cancellations

Orders are usually processed within two days of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled at the plant will be charged a 20% restocking fee.

Legal Terms & Conditions

The information contained in this Web site is, to the best of our knowledge, true and complete. All suggestions, advice, or tips found herein do not include guarantees on the part of AVI NATURALS. and affiliated companies, nor do we accept any liability connected with the use of the information contained in this site. By using this site, you accept ALL terms of the following User Agreement and understand that your use is at your own risk. This User Agreement, and any disputes arising out of or related to the site, shall be governed by, and construed and enforced in accordance with, the laws of the Indian Government.
Customers should purchase products from AVI NATURALS with the clear understanding that all products must be used at the customer’s own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product. AVI NATURALS. shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

As with any manufacturing process, AVI NATURALS strongly recommends small lab scale testing for evaluation purposes prior to full commercial manufacturing.
The information on the AVI NATURALS. website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by AVI NATURALS as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of AVI NATURALS, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
The liability of AVI NATURALS. is limited to the value of the goods and does not include any consequential loss. AVI NATURALS shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).
This web site is provided to you free of charge, “AS IS,” by AVI NATURALS By using the information and services available through this web site, you agree to the terms and conditions contained herein.

AVI NATURALS reserves the right to update product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions, or otherwise inaccurate prices on the website. The final amount of money due per order is always determined at checkout time, not during shopping cart selection.
For example, customers may put products into the shopping cart during a sale, but may choose to postpone their final checkout until later. The customer is always responsible for the most recent product price, even if their selected products are no longer on sale at checkout time. The customer, likewise, assumes responsibility for any missed discounts, for any reason, due to price changes that may occur between product selection and final checkout, whatever that duration may be.
The information and services available to you on this web site may contain errors and the site is subject to periods of interruption. While AVI NATURALS, (and affiliated companies) does its best to maintain the information and services it offers on the web site, it cannot be held responsible for any errors, defects, lost profits, or other consequential damages arising from the use of this web site.
AVI NATURALS(and affiliated companies) provides the information and services available on this web site “AS IS,” with no warranties whatsoever. All express warranties and all implied warranties, including warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights are hereby disclaimed to the fullest extent permitted by law.

In no event shall AVI NATURALS.(and affiliated companies) be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products obtained through this web site, even if AVI NATURALS (and affiliated companies) has been advised of the possibility of such damages.
If you are dissatisfied with this web site, or any portion thereof, your exclusive remedy shall be to cease using the web site.
Harassment in any manner or form, or the use of obscene or abusive language on the site, including via e-mail, social media, or public comment, is strictly forbidden. Impersonation of others, including an AVI NATURALS. or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is: libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, that may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Indian, Delhi and other copyright laws, and is the property of AVI NATURALS. The collective work includes works that are licensed to AVI NATURALS.

This site and the materials and products listed on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible, and pursuant to applicable law, AVI NATURALS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. AVI NATURALS does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. AVI NATURALS does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, and reliability or otherwise.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by AVI NATURALS. without notice at any time, for any reason.