1. We have a 100% Customer Satisfaction Policy. The return of any item can be instituted within two weeks of receipt of shipment for a refund on the cost of goods (less shipping charges and 2% handling fee), if returned intact. Similarly, all returns must be received by us within the next 15 business days to qualify for a refund.
2. Any person may return any unopened product within 15 days after shipment for a full refund in the same method of payment of the purchase price (less shipping charges and a 2% handling fee).
3. Any opened product with which a person is dissatisfied within 15 days after shipment for a refund on the person’s account of the purchase price(less shipping charges and a 2% handling fee+ lost quantity amount due to usage).
4. All returns are to be sent to our Delhi Warehouse. Customers will bear shipping and any other charges(if any) of return.
B-39/9, Durga Street,
Maujpur, Delhi – 110053
5. Avi Naturals takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.