All customers are advised to carefully read these Terms & Conditions before placing an order on the Avi Naturals website.

1. Eligibility & Use of Website

  • Our website and products are intended for individuals 18 years and above.

  • We do not knowingly collect data from minors.

  • Any access by minors must be under parental or guardian supervision.

2. Orders & Confirmation

  • Orders can be placed via website or official support channels.

  • Once an order is confirmed and processed, no changes or cancellations are allowed after packing.

  • Order modification requests must be made within 12 hours of placing the order.

  • Bulk, reseller, or custom packaging requests: support@avinaturals.com

3. Pricing Policy

  • Prices may vary due to market fluctuations and raw material availability.

  • The price confirmed at the time of order placement will be final.

4. Shipping & Delivery

  • Orders are shipped from our Uttar Pradesh warehouse via trusted courier partners including DHL, FedEx, Delhivery, Ekart, Xpressbees, Trackon, Anjani, and other reputed logistics providers.

  • Estimated delivery time: 4–6 business days (subject to location and logistics conditions).

  • Delays may occur due to weather, customs, high order volume, or unforeseen events.

Shipping Responsibility:

  • Customers must provide correct address and contact details.

  • Avi Naturals is not responsible for delays or non-delivery due to incorrect information.

  • Re-shipping charges apply if parcel is returned due to wrong address or failed delivery.

5. International Orders

  • Customs duties, taxes, and import fees are the responsibility of the customer.

  • These charges are not included in product or shipping costs.

  • In case of refused international shipments, refunds (if applicable) will be processed after deducting:

    • Shipping charges

    • Return shipping costs

    • Customs duties and related expenses

6. Return Policy

6.1 Return Eligibility & Window

  • Returns can be requested within 15 days from the date of shipment delivery.

  • Return requests must be raised within this period for review and approval.

  • Approved return products must reach our warehouse within the specified timeline.

6.2 Unopened Product Returns

  • Any unopened and unused product may be returned within 15 days of shipment.

  • If approved, refund will be issued for product value only, after deductions:

    • Shipping charges

    • 2% handling fee

  • Refunds will be processed via original payment method or store credit (as applicable).

6.3 Opened Product Returns

  • If a customer is dissatisfied with an opened product, it may be eligible for return within 15 days of shipment.

  • If approved, refund will be calculated after deducting:

    • Shipping charges

    • 2% handling fee

    • Value of used or consumed product quantity

6.4 General Return Conditions

  • Returned products must be properly packed and in safe condition.

  • Products damaged due to misuse, negligence, or improper handling after delivery will not be accepted.

  • All returns are subject to quality inspection and verification before approval.

7. Return Requirements

  • A clear unboxing video (sealed package opening) is mandatory for all claims involving damage, missing items, or wrong product delivery.

  • Without valid proof, return requests will be rejected.

  • Return shipping costs are borne by the customer.

8. Refund Policy

  • Refunds are processed only after successful inspection of returned items.

  • Approved refunds will be issued as Wallet Credit only, usable for future purchases.

  • Shipping charges are non-refundable.

  • Opened or used products (beyond allowed inspection) are not eligible for refund.

9. Exchange Policy

  • Exchanges are applicable only for:

    • Damaged products

    • Manufacturing defects

    • Wrong items delivered

  • Replacement will be issued after verification.

10. Non-Returnable Cases

Returns or exchanges will not be accepted for:

  • Change of mind

  • Used products beyond basic inspection

  • Damage after delivery

  • Late return requests

  • Missing unboxing proof

11. Order Cancellation

  • Orders are processed within 24–48 hours.

  • Cancellation is not possible after processing or packing.

  • Restocking fee up to 20% may apply on processed cancellations.

12. Shipping Insurance & Liability

  • Shipments are dispatched without insurance unless requested before dispatch.

  • Avi Naturals is not responsible for loss or damage in transit unless insured.

13. Customer Courier Option

  • Customers may request shipping via their own courier (subject to approval).

  • Once shipped via customer courier:

    • Avi Naturals is not responsible for delay, loss, or damage

    • Claims must be handled directly with the courier

14. Quality Concerns

  • Customers must contact support immediately for any product issue.

  • Products may be required to be returned for inspection.

  • Final resolution will be provided after verification.

15. Shipping Charges

  • Shipping costs are calculated based on:

    • Weight

    • Destination

  • All charges are shown clearly at checkout with no hidden fees.

16. Legal & Import Responsibility

  • Customers are responsible for compliance with local import laws.

  • Avi Naturals is not responsible for customs delays, seizures, or rejection.

17. Returns Address

Avi Naturals Warehouse
PLOT NO. C-62, BLOCK C
Durga Enterprises
Ghaziabad, Uttar Pradesh – 201005
India